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Privacy policy – linguistic.services

Privacy policy

Section 1
Introduction

linguistic.services provides editorial, copy editing, proofing, translation, transcription, and book production management services. Protecting your data is very important to us, which is why this policy explains how we handle your personal information.

To use the services provided by linguistic.services, you must accept this data protection policy. You must also be aware that this policy may be updated periodically. However, we will not limit the rights guaranteed to you in this data protection policy without your express consent. We will publish any changes on this page. In case of any major changes, we will always personally inform customers and contacts. We also archive older versions of this policy. We will be happy to provide access to these versions on request.

Section 2
Applicable law

The linguistic.services website is subject to German and European data protection laws, which include the Federal Data Protection Act (FDPA) and the General Data Protection Regulation (GDPR) of the European Union (EU).

Section 3
What personal data do we save and process?

The linguistic.services invoicing and customer management system creates individual profiles for current and potential customers, partners, and freelance partners. These profiles contain contact details that visitors of the website themselves provide, including:

  • Name
  • Contact addresses (private or business)
  • Email addresses
  • Websites
  • Phone numbers

If needed, we also store data that is important for managing orders and providing customer support, such as:

  • Documents that we assign for editing/translation
  • Notes from conversations

linguistic.services is legally allowed to store and collect data based on the principles set out in the GDPR, Art. 6, Para. 1 lit. a, b, and f—with information protection being a legitimate interest.

Section 4
Where do we store this data?

The linguistic.services website, database, and system are hosted by Happyserver in the United Kingdom. Happyserver creates standard web server log files each time our website is accessed. These log files store the following details:

  • IP address
  • Date
  • Time
  • Browser request, including origin of the request (“referrer”)
  • What is known as the user agent is also important. This helps identify the type of browser being used – in particular, about the language, version and operating system.

The linguistic.services system also stores files for logging errors and function calls. These log files may include user data and help us to identify technical problems and ensure security. All log files are deleted within a maximum period of thirty-one days.

The United Kingdom complies with the same data protection standards as all EU member states. The legal basis for keeping log files is found in the GDPR, Art. 6, Para. 1 lit. a, b, and f—with information protection being a legitimate interest. 

Section 5
How do we use the data?

All of the data collected by linguistic.services is used exclusively for:

  • Processing current orders/jobs
  • Assisting and advising customers
  • Sales analyses (with and without reference to persons)
  • Web traffic analysis (without reference to persons)
  • Sales and marketing activities

This may also include passing on data to third parties, for example, when freelance translators require certain information to complete tasks. linguistic.services only passes on data that is required for purposes in direct support of services offered in Section 1.

Section 6
How do we ensure data security?

linguistic.services has taken several procedural, physical, and technical security measures in order to protect your data against loss, theft, and unauthorized access. Owing to the nature of electronic data communications and inherent residual risk, however, one hundred percent confidentiality cannot be guaranteed.

You are using transport encryption (SSL/TLS) when you access our website.

Section 7
What services do we outsource to third parties?

To complete daily copywriting and translation jobs, linguistic.services relies on a network of freelance editors, copy editors, proofreaders, translators, and project managers who receive only the documents provided by our clients and no other personal data. Importantly, our partners are obligated to protect the confidentiality of all personal data. Companies located in EU member states are responsible for ensuring their own compliance with the GDPR. Adequate data protection is also therefore provided for here. The legal basis for data protection within European companies is set out in the GDPR, Art. 6 Para. 1 lit. a and b.

Category A services


linguistic.services uses Google Analytics for the statistical analysis of how visitors use the website. When these services are used, data is sent to Google LLC, located in the United States. More information on this can be found in Google’s detailed Privacy Policy.

Category B services

linguistic.services uses Quire (United States and Taiwan) to carry out daily business activities, i.e., project management, file storage, team chats, etc. More information on this topic can be found in the Quire Privacy Statement.

linguistic.services uses DeepL Pro (Germany) for neural machine translation. More information on this topic can be found in the DeepL Privacy Statement.

Category C services

linguistic.services uses Calendly (United States) to schedule appointments. More information can be found in the detailed Calendly Privacy Policy.

Section 8
How do we use cookies?

linguistic.services uses cookies to make our services more effective, faster, and secure. We only use cookies through the integrated Google Analytics service, which creates a cookie to track your browsing behavior on the linguistic.services website.

How can I disable the saving of cookies?
Google offers a browser add-on that lets you disable Google Analytics. Furthermore, you can configure your browser to save cookies only with your consent or only in specific instances.

Section 9
What rights do I have as a data subject?

Anyone visiting the linguistic.services website can request information, free of charge, regarding the collection of their personal data related to website and system usage. This includes the right to:

  • Restrict how your personal data may be processed
  • Request a copy of the data records relevant to you
  • Correct, delete (“right to be forgotten”) or block access to your personal data
  • Revoke any consent you have given in the past
  • Object to the collection of your personal data.

Persons whose personal data is processed by visiting the linguistic.services website have a right of appeal to a competent data protection supervisory authority. The federal state of Berlin’s supervisory authority for data protection is the Berlin Commissioner for Data Protection and Freedom of Information.

Section 10
Concluding information

Accessing the linguistic.services website, as when using the internet, is subject to mass surveillance carried out by security authorities in Germany, the EU, the United States, and other states. This includes surveillance of a general, groundless, indiscriminate nature even in the absence of any suspicion.

Section 11
Responsibility and contact addresses

Dylan Spencer-Davidson is the data security officer at linguistic.services. Data subjects as well as supervisory authorities can contact us by email or conventional mail:

dylan@linguistic.services
linguistic.services | Oranienstraße 37, 10999 Berlin, Germany